Taking a seek info from forward to 2023 and past, corporations worldwide face a full bunch uncertainty.
One factor will remain constant all the plan thru this period — customers ask wonderful experiences when interacting with a impress. In line with Acquia’s most modern CX Document, corporations plan to prioritize customer retention over the subsequent 12 months: 56% plan to toughen customer expertise, and 58% will level of curiosity more on customer service.
This must be a original goal. To weather a doubtless storm, corporations must retain customers by meeting and exceeding customer expectations.
Register nowadays for “Master the CX Trifecta in 2023: Knowledge, Content & Tech,” provided by Acquia and create the root for CX success this year and past.
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In regards to the author
Cynthia Ramsaran is director of custom content at Third Door Media, publishers of Search Engine Land and MarTech. A multi-channel storyteller with over two decades of editorial/content marketing expertise, Cynthia’s expertise spans the selling, technology, finance, manufacturing and gaming industries. She changed into a writer/producer for CNBC.com and produced plan leadership for KPMG. Cynthia hails from Queens, NY and earned her Bachelor’s and MBA from St. John’s College.