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Study: Responding to reviews can improve paid-search conversion rates

Digital advertising agency Location3 has released a new ogle that argues extra overview stars translates into better paid-search conversion charges. While this finding makes intuitive sense, the ogle documented it with sixteen months of SEM campaign data.

The facts plot from campaigns for national producers with native retail outlets. On this context, “conversions” system post-click client actions on touchdown pages and attach websites. They encompass impact fills, email inquiries, requests for quotes and numerous actions.

Location3 stumbled on that better total scores had been correlated with improved performance. As stars increased, so did conversions:

  • Companies within the bottom grouping had a median 3.31 stars, translating into a median conversion price of 10.forty two p.c.
  • The acceptable-rated segment had a median of Four.Ninety six stars, translating into a 12.Eighty three p.c conversion price.

Location3 concluded that if the lower-rated locations may convert at phases akin to the tip-performing segment, it would successfully imply thirteen,000 extra leads.

Slightly less intuitive is the finding that change overview-response charges additionally increase paid-search performance. In numerous words, these firms that replied extra veritably to reviews additionally noticed better conversion charges:

  • Companies with the best response price (8.thirteen p.c) noticed a median conversion price of thirteen.86 p.c.
  • Companies with the bottom response price (5.Seventy three p.c) noticed a median conversion price of 10.forty two p.c.

The document concludes that “taking part with customer reviews as a change proprietor has a definite correlation with improved conversion charges for paid search promoting.”

There wants to be no overview skeptics available within the market. It’s definite that reviews are extremely valuable for multiple causes. They impact native rankings. Nonetheless, extra importantly, they’ll critically non-public an attach on client shopping behavior, as this and numerous compare content their non-public praises.

About The Creator

Greg Honorable is a Contributing Editor at Search Engine Land. He writes a non-public blog, Screenwerk, about connecting the dots between digital media and exact-world client behavior. He’s additionally VP of Strategy and Insights for the Local Search Association. Apply him on Twitter or derive him at Google+.